Skip to content

Reporting Outages and Flickers

  • News

When the Power Goes out Please Report it!

I hear you, the constant power flickers and outages are impacting our quality of life and costing us money. Council recently had Hydro One to a meeting and they reported very few logged complaints.

Utility Company Contacts:

https://www.essex.ca/en/live/utility-providers.aspx

ELK:

  • Customers can submit a damage claim by contacting E.L.K. Energy at 519-776-5291 or complete the online form.
  • In the event of a power outage, Customers are encouraged to contact E.L.K. Energy directly to report it at 519-776-5291, toll free at 1-877-355-7798, or by completing the online form.

Hydro One:

  • Customers can submit a damage claim through Hydro One’s Customer website at www.hydroone.com/claims
  • In the event of a power outage, Customers are encouraged to contact Hydro One directly to report it online or by calling  1.800.434.1235. Additional helpful information about outages available on the Hydro One website.

Please help us help you! Report an Outage

August 22nd Special Council Meeting with Hydro One: