Verbal update from Mayor Meloche regarding the meeting regarding E.L.K. Energy at the February 7th council meeting.
Mayor Meloche stated that on November 17, 2021 Mayor Snively, Doug Sweet, Chief
Administrative Officer and himself met with Kingsville representatives Mayor Santos,
Deputy Mayor Queen and John Norton, Chief Administrative Officer of the Town of
Kingsville. Representatives from the Town Kingsville expressed the following concerns:
- Tree Trimming is seemingly complaint driven and not a preventative maintenance.
- Communication needs to improve with residents on issues such as power outages.
- The lack of communication regarding delays in developments and wait times to
developers on equipment (i.e. transformers). - The Town of Kingsville noted examples of contractors that were hired by E.L.K.
Energy to complete work however E.L.K. did not take ownership of the contractors’
work stating that when a resident files a complaint with E.L.K. regarding a contractor they are advised to contact the contractor themselves rather than E.L.K. contacting the contractor.
The representatives from Essex and Kingsville agreed that the communication and
customer service from E.L.K. Energy needs improvement. It was also noted that E.L.K.’s
website does not list their current board members.
Mayor Meloche stated that the Town of Essex had a meeting scheduled with Hydro
One for early 2022 however the meeting was postponed.
You can watch the discussion at the 1:28 minute mark.